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Thank you for your patience as we deal with extended lead times and distribution delays. Thank you for your patience as we deal with extended lead times and distribution delays.

Return Policy

RETURNS

You may return items within 30 days of purchase, provided they are unused and in the original packaging. Receipt required.

Several types of goods are exempt from being returned, such as gift cards, perishable items, and personal care goods.

For items purchased online at platthome.us, please contact returns@platthome.us to initiate a return. Note, customers are responsible for shipping costs.

REFUNDS

Once items are received, inspected, and approved, we will issue a refund to the original payment method. Allow up to 14 business days for the funds to reflect on your statement. Original shipping costs are non-refundable.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send an email to exchanges@platthome.us.